Failures are part of everyday life in IT. Systems are becoming more complex, dependencies more numerous, and even with a high degree of automation, technical faults or misconfigurations are inevitable. But every incident also presents an opportunity: the chance to learn systematically and become more resilient.
Post-mortem analysis – also known as a post-incident review – is a key tool for turning incidents into real progress. It makes it possible to work through causes and processes in a structured manner, identify weak points in the system or in processes and derive targeted improvement measures. And: it promotes open, cross-team communication if – as recommended – it is carried out without apportioning blame.
In recent months, I have accompanied such analyses in complex communication environments myself. The findings were valuable for everyone involved: they helped to avoid similar incidents in the future, make processes more efficient and noticeably increase service availability.
With over 20 years of experience in IT and a focus on communication systems, I support organizations in implementing post-mortem analyses professionally – pragmatically, in a structured manner and with a clear focus on sustainable improvement. I not only bring methodical know-how, but also a deep technical understanding of real operating environments.
If you not only want to resolve incidents, but also learn from them, please contact me. I will be happy to assist you with the introduction or implementation of effective post-mortem analyses – regardless of whether you are dealing with acute incidents, recurring problems or strategic lessons learned.
Yours sincerely
Rainer Burkert
btQ consulting Rainer Burkert
Engineering office for IT and ö.b.u.v. expert
rainer.burkert@btq.consulting
